This Student Enrollment Terms and Conditions, as amended from time to time, (these “Terms & Conditions”) is between Stone Ridge Prep LLC, d/b/a Stone Ridge Prep, a New York limited liability company with its principal place of business at 1203 State Route 213, High Falls, New York 12440 and its affiliates (“SRP”, “we”, “us”, or “our”) and you (“you” or “Student”).

 

By enrolling you or your student into one of our classes or sessions you hereby agree to these Terms & Conditions and that you have read and downloaded, saved, and/or printed a copy of these Terms & Conditions for your records. If you have any questions, you can email our office at info@stoneridgetutoring.com or call us at (347) 302-2680.

 

Cancellation, Withdrawal & Refund Policy

 

For any cancellations, please contact our office by email at info@stoneridgetutoring.com.

 

Classes

• If you cancel a class a month before the class begins, you can apply for 100% credit on your account for future enrollment or a 75% refund.

• If you cancel a class two (2) weeks before a class begins, you can apply for 100% credit on account for future enrollment or a 50% refund.

• If you cancel a class or withdraw one (1) week or less before a class begins, Stone Ridge Prep cannot make adjustments or offer credits or a refund.

• It is possible to transfer to a different class as long as it has not started, subject to seat availability.

• In the event that a student withdraws from a class more than one (1) month from when the class is scheduled to begin, a credit will be applied that may be used for private tutoring sessions.

• Credits must be used within the same calendar year of the credit being issued. Credits issued in the month of December must be used in the following calendar year.

  • If the credit is not used to enroll in another class or schedule individual/small-group tutoring sessions within two (2) months of withdrawing from or canceling the class, the credit will not be refunded.

 

Individual/Small-Group Sessions

• If you cancel and individual or small-group session, you must provide us with 24-hour notice.

• Notice of fewer than 24-hours to follow this procedure

  • 1st session: no charge

  • 2nd session: 50% of session fee paid prior to confirming the upcoming session

  • 3rd session: all upcoming sessions are taken off the calendar. 100% of session fee is paid prior to scheduling any future sessions. To schedule a single session, 50% of the session fee is paid prior to confirming it on the calendar. To schedule reoccurring sessions, a bulk package of 5, 8 or 10 sessions would have to be purchased to confirm the sessions on the calendar.

• In the event that a student withdraws from a small-group session that was paid for as a bulk package, a credit will be applied that may be used for private tutoring sessions.

• Cancellation of a session within a 5, 8 or 10 session series made with more than 24-hour notice will be applied as a credit towards future sessions if makeups are unable to be scheduled.

• Credits must be used within the same calendar year of the credit being issued. Credits issued in the month of December must be used in the following calendar year.

  • If the credit is not used to schedule individual/small-group tutoring sessions within two (2) months of withdrawing from or canceling the class, the credit will not be refunded.

 

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Transfer Policy

SRP, in its sole discretion and only under strictly necessary circumstances, may grant you a transfer from a course in which you are currently enrolled into another course currently offered at SRP or another course offered at SRP on a future date. Transfers are only granted by SRP under strictly necessary circumstances and are subject to seat availability. SRP makes no guarantee of the ability to transfer or of seat availability in a subsequent course. You will not be refunded the difference of cost if you transfer into a less expensive course. If you transfer into a more expensive course, then you will be required to pay SRP the price difference. If you are on a payment plan when you transfer into a new course, the payment dates will not change.

 

Loyalty Program Policy

SRP recognizes the investment that you make with us towards your education. The listed standardized test preparation courses and/or individual sessions qualify for this loyalty program. Upon completing a class or series of individual sessions, you will be eligible to receive a credit that can go towards the registration fee of the test that you are taking. For individual sessions, a minimum of 8 attended sessions qualifies you for the loyalty credit. For classes, attending at or around 90% of the scheduled sessions qualifies you for the loyalty credit. The credit is subject to change as the registration fee is set by the respective test agencies. Once you have completed your final session and have complied with the loyalty program requirements, SRP will issue the credit in 5-7 business days. 

 

ACT, Inc.

• ACT Registration Fee: $55.00

 

College Board

• SAT Registration Fee: $55.00

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Non-Circumvention

SRP tutors, instructor and staff are employees of SRP or otherwise engaged by SRP and only able to provide instruction to you through SRP classes, small group sessions, individual sessions and other format offered by SRP from time to time.  You may not engage, hire, contract with or otherwise utilize SRP tutors, instructors and/or staff directly; all services which you are to receive from SRP tutors, instructors and/or must be through structured SRP programming.   

 

Severe Weather Policies

In the event of severe weather (snow, sleet, hail, flooding, tornado, hurricane, severe thunderstorm) the student and the tutor have the discretion to determine whether a session will be held.

 

When there is severe weather, tutors, students, and families may email info@stoneridgetutoring.com on lesson days if they wish to cancel the session or have the session over Zoom, at least 4 hours prior to the session in order for us to contact all parties.

 

When there is severe weather, SRP reserves the right to cancel the class or have the session over Zoom. In the rare case of cancellation, students, families and tutors will be contacted by email at least 3 hours before the start of the class. Please be aware that there will be no refunds. However, a make-up session may be negotiable depending on the availability of the tutor and students.

 

 

Student Code of Conduct

SRP prioritizes the need for a productive learning environment. We ask that all students agree and acknowledge to be held responsible of adhering to our Student Code of Conduct.

 

• Students will respond to instructors in a respectful manner.

• Students will take responsibility for their own learning.

• Students will respect their classmates.

• Students will behave in a safe manner regarding themselves, others, and property.

• Students will observe and practice netiquette that includes online communication, conversing online, and conducting yourself on any online platforms used during the session.

• No cell phones at any time during teaching. In the exception of an emergency situation, texting, calling, or using phones in any way is prohibited during teaching.

 

SRP, instructors, and staff will not tolerate any conduct which substantively interferes with the operation of our classes. Such conduct includes, but is not limited to, inappropriate behavior that causes the disruption and administration of SRP and its activities.

 

SRP is experienced in classroom management and will always attempt to verbally resolve any behavior on site and online. By working with parents and instructors, SRP hopes to resolve any behavior issues that arise. In the event that the behavior is not resolved, the student and/or parent/guardian, may be asked to withdraw their student from the class.

 

The following steps will be taken if a pattern of disruptive behavior is unable to be resolved:

• Written notice will be provided to the student or to the parent/guardian’s attention. The student may be instructed to step out of the classroom for a reasonable amount of time for the lesson to not be disrupted. If the disruption occurs online, the student will be asked to comply with the instructor’s request to resolve their behavior.

• A final written notice will be provided to the student or to the parent/guardian if the behavior is not resolved. The student may be instructed to step out of the classroom for a reasonable amount of time for the lesson to not be disrupted. If the disruption occurs online, the student will be asked to comply with the instructor’s request to resolve their behavior.

• If the student does not resolve their behavior after the written notice, the student will be withdrawn from the class. Please note that SRP will be unable to provide a refund if a student is asked to withdraw from a class due to disruptive behavior.

 

Intellectual Property

All intellectual property rights in SRP courses and course materials, whether in-class or online, including without limitation designs, copyrights, database rights, trademarks, patents, application to register any of the aforementioned rights, trade secrets and/or know how, are and shall remain the exclusive property of SRP. You may not, without the express written consent of SRP, reproduce, copy, disseminate, broadcast or otherwise use any intellectual property owned or controlled by SRP, including any intellectual property contained in any course materials or trademarks used by SRP.

 

Publicity, Name & Likeness

During the time that you are a student at SRP, persons may film or photograph you while you are on SRP property.  You hereby consent to SRP’s use of your name image, likeness, and voice in connection with SRP as an academic enrichment center.  You agree that any appearance in a photograph or video may be edited in SRP’s sole discretion and that you may be portrayed in any way SRP reasonably determines.  You expressly release SRP and its members, officers, agents, employees, licensees, subcontractors and assigns from and against any and all claims which you have or may have for invasion of privacy, defamation or any other cause of action arising out of production, distribution, broadcast, exhibition, marketing or promotion of the SRP promotional material or other SRP related materials in which you may appear.

 

If you wish to revoke your consent to SRP’s use of your name image, likeness, voice, photograph or video in the production, distribution, broadcast, exhibition, marketing or promotion of SRP promotional or related materials, please email info@stoneridgetutoring.com

 

Limitation of Liability

SRP’s liability to you hereunder shall be limited to the total amount you have actually paid to SRP for the applicable course. Except as set out herein, SRP shall under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect or consequential loss arising hereunder or in connection with the courses provided by SRP or the use or operation of any SRP equipment or facilities. SRP: (i) Accepts no responsibility for loss, damage or theft of personal belongings; (ii) Reserves the right to cancel courses or summer camp session at any time and to transfer bookings to rescheduled dates. Students unable to attend rescheduled dates may be entitled to some refund or other credit; and (iii) Takes no responsibility for the quality of services or products provided or offered by third party advertisers and/or vendors. Inclusion in the course materials or presence during a course is not a recommendation or endorsement by SRP.

 

Clients understand that SRP does not guarantee any specific outcomes as a result of tutoring or test prep classes while proving the best educational services possible.

 

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General Release

In consideration of being permitted to participate in the activities provided by SRP, you release, waive, and discharge SRP from, and covenant not to sue or bring arbitration against SRP for, any and all liability, claims, demands, actions and causes of action of any kind or nature arising out of or related to any loss, damage or injury, that you, any of our property or any of the student’s property may sustain resulting from, or in any way connected with, the student’s participation in such activities, regardless of whether such liability arises in tort, contract, strict liability or otherwise.

 

Force Majeure

For the purposes of these Terms, “Force Majeure Event” means any event beyond the reasonable control of SRP including without limitation strikes, lock-outs or other industrial disputes (whether involving the workforce of the party or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, including governmental visa status, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.  SRP shall not be liable to you as a result of any delay or failure to perform its obligations under this Agreement as a result of a Force Majeure Event.  If the Force Majeure Event prevents SRP from providing a course or other services promised to you, SRP shall, without limiting its other rights or remedies, have the right to terminate these Terms immediately by written notice.

 

Miscellaneous

 

Governing Law & Dispute Resolution

These Terms and Conditions and all disputes or issues arising from these Terms and Conditions shall be governed exclusively by the laws of New York without regard to conflict of law principles. 

 

As a condition precedent to any other legal recourse (unless such legal recourse seeks injunctive relief), any parties to a dispute, disagreement, matter or claim (a “Claim”) involving these Terms and Conditions and the services provided by SRP herein shall make good faith efforts to come to a resolution.  An initial meeting to resolve the Claim shall be conducted by the parties at a meeting to be held via teleconference within fourteen (14) working days of a written request, which request shall specify in reasonable detail the nature of the Claim to be resolved at such meeting.  The meeting shall be attended by representatives of the parties and any other person that may be affected in any material respect by the resolution of such Claims.  Such representatives shall have authority to settle the Claim and shall attempt in good faith to resolve the Claim.  The parties shall submit any unresolved dispute to binding arbitration before the American Arbitration Association (the “AAA”) pursuant to the AAA’s expedited rules with proceedings to take place in Ulster County, New York.  In the event of arbitration, the parties shall be responsible for their own legal fees and expenses, and the costs and expenses of the arbitrator and any fees charged by the AAA shall be apportioned equally between the parties.

 

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Assignment

 

The Terms and Conditions and the rights and liabilities of the parties hereto inure to the benefit of their respective successors and assigns.  SRP may assign its rights under these Terms and Condition to any successor entity.  Student may not assign without the written permission of SRP.  Any purported assignment by Student without SRP’s written permission shall be void.

 

 

Severability

 

The provisions of these Terms and Conditions are intended to be severable.  If for any reason any provision of the Terms and Conditions shall be held invalid or unenforceable in whole or in part in any jurisdiction, such provision shall, as to such jurisdiction, be ineffective to the extent of such invalidity or unenforceability without in any manner affecting the validity or provisions hereof in any jurisdiction.

 

Effective May 14, 2021